Yes, all pieces are 100% authentic!

We would not risk our reputation, so you will definitely be receiving genuine products. All of them are 100% checked by our control system and marked with the special guarantee badge.

Our primary desire is to make your clothes fit you. In this case, we do our best to keep measures perfectly precise, and every model of each size is measured manually.

Unfortunately, we do not swap sizes, colour or exchange items. However, we can cancel your item or send you a request to cancel transaction, so you will be able buy on the right size.

Unfortunately, we are selling items only through online, and there is no opportunity to pick up your order directly from our office. Sorry!

We accept immediate payments by PayPal, credit, and debit cards, you just have to add and save your card details at the checkout. However, we do not accept card payments by phone or in-person.

Payment must be received within 4 days after the purchase unless the buyer has contacted us in advance.

According to new eBay update:

''Since April 2021, eBay gradually introducing improvements to the unpaid item flow where sellers will no longer have to file unpaid item claims against buyers or send buyers payment reminders.

Each cancellation with a 'Buyer hasn't paid’ reason will be recorded against that buyer in the system. Buyers with excessive cancellations for ‘Buyer hasn’t paid’ reason may be suspended for abusive buying practices.''

For more details you can refer to the full announcement published online.’’

Therefore, for the future purchases our advice is to bid only on items you wish to purchase and complete transaction within 4 days, as on the 5th calendar day, order will be canceled automatically, and item will be relisted immediately without any possibility to make the payment anymore.

If you have placed a winning bid or clicked the Buy It Now button in a listing, you have committed to purchasing that item. If you do not pay for it, even if you have changed your mind, you violate the unpaid item policy.

If you will have 5 unpaid items or cancelled transactions, you will be automatically restricted from bidding.

• Bidding is meant to be fun but remember that each bid you place enters you into a binding contract. If you win an item, you are obligated to purchase it. 
• Do not bid on identical items in different listings if you only want one item. If you win both, you will be obligated to buy both. 
• If you are blocked from bidding on a seller's listings, you cannot bid using another user ID, it's against eBay policy.

Therefore, we suggest you participate in the auction only if you will definitely complete the transaction. Please read the description carefully, before confirming your bid.

All buyers are restricted to buy no more than 10 items in a 10 day period.

PLEASE NOTE: A combined invoice can be sent for the maximum of 5 items * All items must be on the same invoice and should be won & paid within 4 days to receive a combined shipping and packaging discount.

* We have 2 warehouses, therefore, we will not be able to combine an invoice for all items if they were purchased from different Item's locations.

All orders must be posted to the delivery address provided at the checkout, so please make sure to make the payment with a correct delivery address.

Dear UK Buyers, 

Due to BREXIT, shipments to the UK are subject to certain duties and taxes. Therefore, before completing your purchase, make sure you provide the correct contact details (telephone number and email address) as couriers or UK customs will need to contact you for customs formalities and other customs procedures.

Also, we recommend that you check your incoming emails after completing your purchase, as they may contain important information about your shipment and customs procedures.

Our courier companies have advised us that if incorrect contact information is provided on the order details, they will not be able to change it or resend it to UK customs, so your purchase will be returned to the sender. Please make sure to provide a valid contact phone number and email address.

Once our warehouse processes your payment, we will send an order confirmation to the email address you provided when placing your order.

Look for the space to enter your discount code at the last step of checkout. The discount will immediately be reflected in your payment total.

Please note that we accept only one discount code per order.

We ship worldwide, but please check excluded countries list, but if your country is not available in our checkout we are unable to ship there at this time.

We also cannot ship directly to APO/FPO, PO BOX or Parcel locker addresses. Since we cannot track packages after their arrival at these drop-off points, we are reluctant to make shipments that may be misdirected or lost.

Shipping price is mentioned in a description of every item. Each item page indicates the shipping rate for the first item as well as the lower cost to ship each additional item. You can save 30% on shipping for each additional eligible item you buy from poppri_fashion_auctions.

If you purchase multiple items, the highest cost is the first regardless of the order in which the items are purchased.

PLEASE NOTE: A combined invoice can be sent for the maximum of 5 items * All items must be on the same invoice and should be won & paid within 3 days to receive a combined shipping and packaging discount.

* We have 2 warehouses, therefore, we will not be able to combine invoice for all items if they were purchased from different Item's locations.

By eBay & PayPal rules we must post orders to the delivery address provided at the checkout, so please make sure to make the payment with a correct delivery address.

Delivery time frame

UK

Economy delivery from outside UK -10 to 22 working days *

Express Delivery from outside UK - 1 to 6 working days *

EU

Economy Int'l Postage - 10 to 30 working days *

Express Int'l Postage - 1 to 3 working days *

Worldwide

Economy Int'l Postage - 15 to 30 working days *

Express Int'l Postage - 1 to 6 working days *

* We are asking for your patience if you will not get your order on time, as it could be a delay up to 4 weeks

In line with the PayPal policies we are required to ship to the address provided on your payment. If you wish to receive your purchase to a different address, we will have to refund your payment and send you a new invoice, so you can pay with the correct delivery address.

Yes, You will receive a tracking number once your order has been dispatched from our warehouse. 

Unfortunately, we have no control over these charges. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. We recommend you contacting your country’s customs office to determine what these additional costs will be prior to bidding or buying, so it will be no surprise.

All orders are shipped from Lithuania.

Unfortunately, due to shipping exemptions, if your country is not available in our checkout we are unable to ship there at this time.

We also cannot ship directly to APO/FPO, PO BOX or Parcel locker addresses. Since we cannot track packages after their arrival at these drop-off points, we are reluctant to make shipments that may be misdirected or lost.

Yes, of course, if item does not match your primary vision, you will have 30 days to return it. Though, all items must be in its original condition: not worn, not washed and with all tags and labels.

Any return must be notified to us through eBay and then returned by recorded post within 30 days of receipt.

Unfortunately, we are unable to send a different size/color than what was purchased in the auction. However, we will accept your return for a refund.

To start a return, select the item you want to send back from your recent purchases and select ''Return your item''

We do our best to describe each item accurately, but if our listing was inaccurate, we will be happy to assist when dealing with the situation. Should there occur any defects, we will do our best to set things right. In such case we will ensure a free return and full assistance with the next purchase. Please do not hesitate to contact us, as we are here to help!

All items must be in its original condition: not worn, not washed and with all the tags and labels attached, otherwise refund will not be issued and item will be destroyed.

We will only refund the original cost of the item's price and we will not refund any postal costs unless the problem was caused by ourselves.

Refund will be issued within 3 working days of the receipt of your return.

Yes, you will have to pay all P&P charges. We will only refund the original cost of the item’s price and we will not refund any postal costs unless the problem was caused by ourselves.