Yes, all pieces are 100% authentic!

We would not risk our reputation, so you will definitely be receiving genuine products. All of them are 100% checked by our control system and marked with the special guarantee badge.

Our primary desire is to make your clothes fit you. In this case, we do our best to keep measures perfectly precise, and every model of each size is measured manually.

Unfortunately, we do not swap sizes, colour or exchange items. However, we can cancel your item or send you a request to cancel transaction, so you will be able buy on the right size.

Unfortunately, we are selling items only through online, and there is no opportunity to pick up your order directly from our office. Sorry!

We accept immediate payments by PayPal, credit, and debit cards, you just have to add and save your card details at the checkout. However, we do not accept card payments by phone or in-person.

Payment must be received within 3 days after the purchase unless the buyer has contacted us in advance, otherwise, our system will automatically open an Unpaid Item Case.

If you have placed a winning bid or clicked the Buy It Now button in a listing, you have committed to purchasing that item. If you do not pay for it, even if you have changed your mind, you violate the unpaid item policy.

If you will have 5 unpaid items or unpaid item cases or cancelled transactions, you will be automatically restricted from bidding.

• Bidding is meant to be fun but remember that each bid you place enters you into a binding contract. If you win an item, you are obligated to purchase it.
• Do not bid on identical items in different listings if you only want one item. If you win both, you will be obligated to buy both.
• If you are blocked from bidding on a seller's listings, you cannot bid using another user ID, it's against eBay policy.
  

Therefore, we suggest you participate in the auction if you will definitely complete the transaction. Please read the description carefully, before confirming your bid.

PLEASE NOTE: A combined invoice can be sent for the maximum of 5 items * All items must be on the same invoice and should be won & paid within 3 days to receive a combined shipping and packaging discount.

* We have 2 warehouses, therefore, we will not be able to combine an invoice for all items if they were purchased from different Item's locations.

By eBay & PayPal rules we must post orders to the delivery address provided at the checkout, so please make sure to make the payment with a correct delivery address.

Once our warehouse processes your payment, we will send an order confirmation to the email address you provided when placing your order.

Please contact our Customer Service team through eBay messaging system as soon as possible. If your order hasn’t reached the fulfilment stage, it’s possible we may still be able to change or cancel it.

Look for the space to enter your discount code at the last step of checkout. The discount will immediately be reflected in your payment total.

Please note that we accept only one discount code per order.

We ship worldwide, but please check excluded countries list, but if your country is not available in our checkout we are unable to ship there at this time.

We also cannot ship directly to APO/FPO, PO BOX or Parcel locker addresses. Since we cannot track packages after their arrival at these drop-off points, we are reluctant to make shipments that may be misdirected or lost.

Shipping price is mentioned in a description of every item. Each item page indicates the shipping rate for the first item as well as the lower cost to ship each additional item. You can save 30% on shipping for each additional eligible item you buy from poppri_fashion_auctions.

If you purchase multiple items, the highest cost is the first regardless of the order in which the items are purchased.

PLEASE NOTE: A combined invoice can be sent for the maximum of 5 items * All items must be on the same invoice and should be won & paid within 3 days to receive a combined shipping and packaging discount.

* We have 2 warehouses, therefore, we will not be able to combine invoice for all items if they were purchased from different Item's locations.

By eBay & PayPal rules we must post orders to the delivery address provided at the checkout, so please make sure to make the payment with a correct delivery address.

We aim to pack and dispatch goods as soon as possible. However, due to busy times, it may take 2 working days to dispatch your parcel.

Delivery time frame

UK

Economy delivery from outside UK -10 to 22 working days *

Express Delivery from outside UK - 1 to 6 working days *

EU

Economy Int'l Postage - 10 to 30 working days *

Express Int'l Postage - 1 to 3 working days *

Worldwide

Economy Int'l Postage - 15 to 30 working days *

Express Int'l Postage - 1 to 6 working days *

* We are asking for your patience if you will not get your order on time, as it could be a delay up to 4 weeks

In line with the PayPal policies we are required to ship to the address provided on your payment. If you wish to receive your purchase to a different address, we will have to refund your payment and send you a new invoice, so you can pay with the correct delivery address.

Yes, You will receive a tracking number once your order has been dispatched from our warehouse. 

Unfortunately, we have no control over these charges. Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer’s responsibility. We recommend you contacting your country’s customs office to determine what these additional costs will be prior to bidding or buying, so it will be no surprise.

All of our orders are shipped from our warehouse in Lithuania or UK.

Unfortunately, due to shipping exemptions, if your country is not available in our checkout we are unable to ship there at this time.

We also cannot ship directly to APO/FPO, PO BOX or Parcel locker addresses. Since we cannot track packages after their arrival at these drop-off points, we are reluctant to make shipments that may be misdirected or lost.

Yes, of course, if item does not match your primary vision, you will have 60 days to return it. Though, all items must be in its original condition: not worn, not washed and with all tags and labels.

Any return must be notified to us through eBay and then returned by recorded post within 60 days of receipt.

To start a return, select the item you want to send back from your recent purchases and select ''Return your item''

Unfortunately, we are unable to send a different size/color than what was purchased in the auction. However, we will accept your return for a refund.

To start a return, select the item you want to send back from your recent purchases and select ''Return your item''

We do our best to describe each item accurately, but if our listing was inaccurate, we will be happy to assist when dealing with the situation. Should there occur any defects, we will do our best to set things right. In such case we will ensure a free return and full assistance with the next purchase. Please do not hesitate to contact us, as we are here to help!

All items must be in its original condition: not worn, not washed and with all the tags and labels attached, otherwise refund will not be issued and item will be destroyed.

We will only refund the original cost of the item's price and we will not refund any postal costs unless the problem was caused by ourselves.

Refund will be issued within 3 working days of the receipt of your return.

Yes, you will have to pay all P&P charges. We will only refund the original cost of the item’s price and we will not refund any postal costs unless the problem was caused by ourselves.