We want your shopping experience to be as excellent as possible
To prove it we have gathered the most important facts about our services` policy. Our aim is for you to receive the exact item that you intended to buy at the price you would be happy with.
100% AUTHENTIC &
We would not risk our reputation, hence you will be definitely receiving genuine products. All of them are 100% checked by our control system and marked with the special guarantee badge.
Our primary desire is to make your clothes fit you. In this case, we do our best to keep measures perfectly precise, so model of each size is measured by hand.
Let our clients and statistics speak for us. We received 99.9% positive feedback from our customers. Our commitment is to preserve the highest standards.
Each item is double-checked for unexpected damage, thus nothing that would make our customers unsatisfied gets unnoticed. Damaged products are always marked so you don‘t get any unpleasant surprises.
You can be sure for buying exact item you pay for, because all items which are sold at our auctions are captured by our professional team of photographers, which takes as detailed & accurate pictures as possible. Thus, our customers are able to see exact state of clothes instead of retouched photos.
ASSISTANCE IN ANY UNCERTAINTY
Be it your first bidding or the 50th, we will be here to help you! Also, if any defect occurs, we will do our best to set things right. If it happens, we will ensure a free return and full assistance for the next auction. So please do not hesitate to contact us, as we are here to help!
We keep responsibility for every purchase step, so we choose only reputable and time-tested partners for our items delivery. With over 100 000 shipments delivered all over the world and 99,9% of them delivered on time, we have enough experience to make sure you will be happy with your delivery as well.
There is nothing worse than long waiting for desired purchase. We dispatch several hundred items each day and our efforts are ranked as 4.9* shipping time by our clients. Over 96% of our deliveries are dispatched within one day.
EVEN 60 DAYS
We are guaranteed about our products, but in case it does not match your primary vision, you will have even 60 days to return it. Though, all items must be in its original condition: not worn, not washed and with all tags and labels.
We stand for sincere interaction instead of automatic replies, so we ensure personal attention and consultation for everyone. Our consultants will ensure a smooth shopping experience for you.
We understand clients’ needs to be informed, hence our quality service protocol indicates to respond to enquiry within one working day.